These are some of my guiding ideas & thoughts as I do this work:

1-Inviting The Person To Speak.  I am curious about each client's experience and understand different people share their thoughts, feelings, ideas and vulnerabilities in their own way. My responsibility is to create a safe place for that openness.

2-Understanding That People May Be At Different Places Than Others, And That Is Fine!  Some of us are quite conversational and some are not.  Other people may become conversational but may need to be asked direct questions or to be motivated in some other way.  In my work, I stay very engaged while bringing up the important issues at hand.

3-Understanding The Wants/Needs Of The Client.  Staying aware of the wants/needs of each person, is an important way to create a positive experience for everyone involved in the process.